AiRingDesk Dashboard v2

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Total calls

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This month

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Transferred

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Voicemails

🎙️

Try the AI Demo

Call our demo AI receptionist and hear it in action · +44 7492 879452

Call Demo Now

Call Usage

This billing period

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Used 0 of 0 calls

0 calls remaining

Daily calls — this billing period

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Recent calls

Latest activity from your AI receptionist

Usage this month

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Quick actions

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Caller	Status	Duration	Summary	Lead	Date & Time
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New leads

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Total leads

🎯 Website Enquiries

Date	Business	Contact	Email	Phone	Industry	Status	Actions
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All leads

Caller	AI Summary	Status	Date	Actions

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Total bookings

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Pending

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Confirmed

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Cancelled

All Appointments

Booked automatically by your AI receptionist

Name	Date	Time	Phone	AI Summary	Status	Booked	Actions
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AI Identity

AI receptionist name

AI Voice

Choose the voice and language your AI receptionist speaks in. Supports 15+ languages including Tamil, Hindi, Arabic and Chinese.

Voice & Language

🔊 Selected: British English — Female (Sophie)

AI Script & Personality

System prompt

Include your business hours, top 5-10 FAQs, and how you want calls handled.

Call Transfer Numbers

When Aria detects a caller needs a human, she'll transfer to these numbers.

Sales

Support

Billing

Manager

General

Google Calendar

Connect your Google Calendar so your AI receptionist can book appointments directly.

Checking status...

SMS Notifications ADD-ON

Receive SMS alerts on your mobile when calls come in. Set your mobile number below to receive notifications.

⚡ SMS Notifications is a paid add-on. Contact us at hello@airingdesk.com to activate. ~4p per SMS sent.

SMS Alert Number

Your mobile number to receive SMS alerts. Must be a UK mobile number.

Missed call SMS

Alert when caller hangs up without leaving a message

Voicemail SMS

Alert when a new voicemail is received

After-call summary SMS

SMS with AI summary after each completed call

Appointment SMS

Alert when AI books a new appointment

Webhook / CRM Integration

Send call data to your CRM, Zapier, or any webhook URL after every call. Works with HubSpot, Salesforce, Pipedrive, Make and more.

Webhook URL

Secret key (optional)

We sign every webhook with HMAC-SHA256 using this secret. Check the X-AiRingDesk-Signature header to verify.

Your Phone Number

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Your AI receptionist answers this number 24/7

Notification Settings

Call notifications

Email after every completed call with transcript

Voicemail alerts

Instant email when a voicemail is left

Daily summary

Daily digest at 9am with all calls from yesterday

Weekly report

Monday morning report with weekly stats

Push Notifications

Get instant browser and mobile notifications when calls come in, voicemails are left, or appointments are booked — even when the dashboard is closed.

Get instant alerts for calls, voicemails and appointments

Test your notifications

Send a test email to confirm your notifications are working correctly.

Need help with billing?

Contact our UK billing team — we're here Mon–Fri 9am–6pm GMT.

hello@airingdesk.com

Invoice History

All invoices stored permanently for accounting

Invoice #	Date	Plan	Period	Net	Discount	VAT (20%)	Total inc VAT	Status	Download
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Changes saved here update the billing page, homepage pricing section, and all 2,557+ location pages automatically.

Edit Plans

Essential Plan

Plan name

Price (£/mo)

Calls per month

Mark as popular

Show badge

Features (one per line)

Each line = one tick feature row

Starter Plan

Plan name

Price (£/mo)

Calls per month

Mark as popular

Show badge

Features (one per line)

Each line = one tick feature row

Professional Plan

Plan name

Price (£/mo)

Calls per month

Mark as popular

Show badge

Features (one per line)

Each line = one tick feature row

Business Plan

Plan name

Price (£/mo)

Calls per month

Mark as popular

Show badge

Features (one per line)

Each line = one tick feature row

Live Preview

This is exactly how the cards appear on the dashboard Billing page and your website.

Payment Provider — Price IDs

GoCardless / Stripe Plan Mapping

These IDs link each plan to your payment provider

Read-only

Plan	Price	Calls	Stripe Price ID	Status
Essential	£29/mo + VAT	150/mo	`price_1TD7CPJ7rzk7Fdl5uIPZjolO`	Active
Starter	£49/mo + VAT	300/mo	`price_1TBfW9J7rzk7Fdl53CMda1mG`	Active
Professional	£149/mo + VAT	1,000/mo	`price_1TBfW9J7rzk7Fdl5f3NU43AC`	Active
Business	£349/mo + VAT	5,000/mo	`price_1TBfWAJ7rzk7Fdl5eNzqTtRU`	Active

Publish Scope

Dashboard billing page

Updates immediately on save

Homepage pricing section

Via /api/admin/pricing

2,557+ location pages

Served from pricing.json

Retention modal dropdown

Plan names stay in sync

Change History

Price Update Log

Every save and sync to the website — who changed it and when

Date & Time	Changed by	Pages updated	Duration	Status
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🎙️

Aria's Voice Guide

Let Aria walk you through the setup step by step

1

2

3

4

5

Get live in under 10 minutes

Follow these 4 steps and your AI receptionist will be answering calls automatically

1

Get your phone number

Pick a number →

2

Write your AI script

AI Settings →

3

Set up notifications

Notifications →

4

Test your AI

Call your number ✅

AI Script Setup

How to write the perfect AI receptionist script

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Email Notifications

Get notified after every call with full transcript

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Google Calendar Integration

Let your AI book appointments directly into your calendar

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🗓️

Managing Appointments

How to view, confirm and manage AI-booked appointments

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Call Logs & Leads

Understanding your call history and lead tracking

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Billing & Plans

Managing your subscription and payments

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Webhook / CRM Integration

Connect AiRingDesk to Zoho, HubSpot, Salesforce, Zapier and more

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▶️

Video Tutorial: Connecting Your CRM

Coming soon

What is the webhook?

After every call, AiRingDesk automatically sends the call data (caller name, number, AI summary, transcript) to your CRM or automation tool. This creates leads, contacts or tasks automatically — no manual data entry needed.

Step 1 — Get your webhook URL

Choose your integration method:

Zoho CRM via Zoho Flow: Go to flow.zoho.com → Create Flow → Webhook trigger → Copy the URL

Zapier: Go to zapier.com → Create Zap → Trigger: Webhooks by Zapier → Catch Hook → Copy URL

HubSpot: Use Zapier or Make.com as a bridge → HubSpot action

Make (Integromat): Create scenario → Webhooks module → Custom webhook → Copy URL

Step 2 — Add URL to AI Settings

Go to AI Settings → Webhook / CRM Integration → paste your webhook URL → click Save webhook.

Step 3 — Send a test

Click Send test in AI Settings. This sends a sample call payload to your webhook URL so you can map the fields in your CRM.

Step 4 — Map the fields in your CRM

AiRingDesk sends these fields after every call:

caller_name — Name of the caller
caller_number — Caller phone number
summary — AI summary of the call
status — completed / voicemail / transferred
duration — Call duration in seconds
transcript — Full conversation transcript
business_name — Your business name

Step 5 — Turn on your flow/zap

Make sure your Zoho Flow, Zap or Make scenario is turned ON. Now every completed call will automatically create a lead in your CRM.

Common Questions

Which CRMs are supported?
Any CRM that accepts webhooks — Zoho CRM, HubSpot, Salesforce, Pipedrive, Monday, Notion, and more via Zapier or Make.

What is the secret key for?
Optional security feature. If set, we sign every webhook with HMAC-SHA256. Your CRM can verify the signature using the X-AiRingDesk-Signature header.

How quickly is data sent after a call?
Within seconds of the call ending. The webhook fires automatically as part of our call completion process.

What if my webhook URL changes?
Just update it in AI Settings and click Save. The new URL will be used from the next call onwards.

Compatible CRMs & Tools by Industry

💇 Salons & Beauty Parlours

✓ Fresha — via Zapier webhook

✓ Treatwell — via Make webhook

✓ Vagaro — via Zapier

✓ SimplyBook.me — direct webhook

✓ HubSpot CRM — via Zapier

✓ Google Sheets — via Zapier/Make

🔒 Security Firms

✓ Zoho CRM — direct webhook ⭐

✓ Salesforce — via Zapier

✓ Pipedrive — direct webhook

✓ Monday.com — direct webhook

✓ ServiceM8 — via Zapier

✓ Airtable — direct webhook

🏥 Medical & Dental

✓ Dentally — via Zapier

✓ Cliniko — direct webhook

✓ Jane App — via Zapier

✓ HubSpot CRM — via Zapier

✓ Google Sheets — via Make

✓ Notion — via Zapier

🏠 Estate Agents

✓ Salesforce — via Zapier

✓ Pipedrive — direct webhook

✓ Zoho CRM — direct webhook

✓ Reapit — via Zapier

✓ Street.co.uk — via Make

✓ HubSpot CRM — via Zapier

🔧 Trades (Plumbers, Electricians)

✓ ServiceM8 — via Zapier ⭐

✓ Jobber — via Zapier

✓ Tradify — via Make

✓ Commusoft — via Zapier

✓ Google Sheets — via Zapier

✓ Airtable — direct webhook

⚖️ Solicitors & Legal

✓ Clio — via Zapier ⭐

✓ Salesforce — via Zapier

✓ HubSpot CRM — via Zapier

✓ Pipedrive — direct webhook

✓ Zoho CRM — direct webhook

✓ Notion — via Zapier

⭐ = Recommended for this industry | Need a specific integration? Contact hello@airingdesk.com

Still need help?

Our UK support team is available Mon-Fri 9am-6pm GMT

Email Support WhatsApp Support

Keep Your Existing Number — Call Divert

Already have a business number? Divert calls to your AiRingDesk AI — completely free

▼

💡

You have two options

Option A — Use your new AiRingDesk number: Share your new UK number with customers. Simple and instant — no setup needed with your provider.

Option B — Keep your existing number: Set up call divert on your current number to forward calls to your AiRingDesk number. Your customers dial the same number they always have — your AI answers. This is completely free via your phone provider.

Step 1 — Note your AiRingDesk number

Find your AiRingDesk phone number at the top of your dashboard or in My Account. This is the number you will divert calls to.

Step 2 — Set up call divert with your provider

Contact your phone provider and ask them to set up unconditional call divert (also called call forwarding) to your AiRingDesk number. Most providers can do this in minutes.

BT: Dial *21* + your AiRingDesk number + # from your landline

Virgin Media: Call 150 and ask to enable call divert

Sky: Call 03442 411 653 and ask to enable call forwarding

Vodafone / EE / O2 (mobile): Dial **21* + your AiRingDesk number + #

VoIP providers (RingCentral, 3CX, etc): Log in to your portal and set up call forwarding to your AiRingDesk number

Step 3 — Test it

Call your existing business number from another phone. Your AI receptionist should answer. If not, check the divert is active with your provider.

Step 4 — To turn off divert

BT / most landlines: Dial #21#
Mobile networks: Dial ##21#

Common Questions

Does call divert cost anything?
Setting up the divert is free. Your provider may charge their standard call forwarding rate for the diverted calls — check with them. AiRingDesk does not charge extra for diverted calls.

Will callers know their call is being diverted?
No — they just hear your AI answer normally. There is no indication the call has been forwarded.

Can I divert only when I'm busy or unavailable?
Yes — ask your provider for conditional divert (on busy, on no answer, or on unreachable) instead of unconditional divert.

Need help setting it up?
Contact us at hello@airingdesk.com and we will guide you through it.

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Total customers

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Active paying

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#	Business	Email	Phone number	Plan	Status	Calls	Joined	Notifications	Active	Actions
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Status

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Monthly value

Customer Details

Customer ID —

Business name —

Contact name —

Email —

Work phone —

Mobile —

AI phone number —

AI name —

Address —

Joined —

Internal ID —

Subscription

Plan —

Subscription active

Plan status —

Call limit —

Stripe customer —

Stripe subscription —

Subscription ends —

Extend subscription

Referral programme access

Call transfer

Enable call transfers to departments

Voicemail recordings

Customer can play back voicemails

Call recording

Record and store all calls

Demo call banner

Show demo call banner on client dashboard

Email notifications

Access to email notification settings

Appointments

Access to appointments page and booking

CRM / Webhook

Access to webhook and CRM integration

AI Voice selector

Client can change AI voice and language

AI Settings

Client can edit AI name, prompt and departments

📱 SMS Notifications

Control which SMS alerts this customer receives after calls

Missed call SMS

SMS when caller hangs up without leaving a message

Voicemail SMS

SMS alert when a new voicemail is received

After-call summary SMS

SMS with AI summary after each completed call

Appointment SMS

SMS when AI books a new appointment

Payment History & Invoices

Date	Description	Amount	Status	Invoice
No payment history

Recent Calls

Date	Caller	Duration	Status	Summary
No calls yet

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Active subscriptions

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On trial

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Past due

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Cancelled

All Subscriptions

Customer	Plan	Status	MRR	Calls used	Joined	Active	Actions
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Monthly recurring revenue

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Annual run rate

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Paying customers

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On free trial

Revenue by customer

#	Business	Plan	MRR

£0

Monthly discount earned

0

Active referrals

0

Pending referrals

£0

Total saved to date

Your referral link

Share your unique referral link. When someone signs up and completes their first payment, you earn a one-time £10 discount on your next month's bill. No limit on referrals — every successful referral earns you £10 off.

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Send referral email

Enter a business email address to send them a personalised invitation from you. Max 10 emails per day. One email per recipient.

⚠️ By sending this email you confirm the recipient has a legitimate business interest in AI receptionist services. The email will disclose that you may receive a discount if they sign up, in accordance with UK ASA guidelines and GDPR.

How the referral programme works

1

Share your link

Copy your unique referral link or send an email invitation

2

They sign up

Your contact starts their 14-day free trial

3

They become a paying customer

Once their trial converts, your discount activates

£

You save £10 once

One-time £10 discount per successful referral, unlimited referrals

Terms & Conditions: One-time £10 discount applied to your next month's bill per successful referral. No cash payments. Unlimited referrals. Discount is earned only after the referred client completes their first full month of paid subscription. No discount is earned if the referred client cancels before their first payment. AiRingDesk reserves the right to modify or terminate the referral programme with 30 days notice. This programme is governed by English law. For full terms visit airingdesk.com/terms.

Referral history

Email	Sent	Status	Activated	Monthly saving
No referrals sent yet

Referral Programme Settings

Global on/off:

Discount per referral (£/month)

How much each active qualified referral saves per month

Maximum discount cap (£/month)

Maximum monthly discount a client can earn

Maximum referrals per client

Maximum referrals per client (0 = unlimited)

Qualifying period (days)

Days referred client must be paying before discount activates (default: 30)

Daily referral email limit per client

Max referral emails a client can send per day

⚠️ UK Law Compliance: Referral discounts only activate after referred customer completes the qualifying period of paid subscription. This ensures compliance with UK Consumer Rights Act 2015 and ASA guidelines. Changing qualifying days takes effect for new referrals only.

Per-Customer Referral Access

#	Customer	Plan	Referrals sent	Active referrals	Current discount	Referral access
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Referral Qualification

The qualification check reviews all active referrals and activates discounts for those that have completed the qualifying period.

This runs automatically but you can trigger it manually here. Results will show as a notification.

✅ Active

Consumer Rights Act 2015

✅ Active

UK GDPR Compliant

✅ Active

ASA/CAP Code

✅ Active

PECR Compliant

🔄 Refund Policy

Consumer Rights Act 2015

14-Day Free Trial Protection

All new subscriptions include a 14-day free trial. No payment is taken during this period. By proceeding with payment, the customer acknowledges the service has begun and waives their 14-day cooling-off right under Regulation 36(1) of the Consumer Contracts Regulations 2013.

When to Issue Refunds ✅

• Service was not provided as described for a significant portion of the billing period
• Material technical failure on our part substantially prevented use of the service
• Customer was charged incorrectly due to a billing error
Action: Issue pro-rata credit or refund within 5–10 working days. Contact: hello@airingdesk.com

When NOT to Issue Refunds ❌

• Change of mind after 14-day free trial has been used
• Failure to use the service during the billing period
• Issues caused by third-party services (e.g. Twilio outages)
• Accounts suspended due to breach of Terms

🤝 Referral Programme Compliance

UK ASA/CAP Code

Current Referral Terms

• Discount: One-time £10 credit per successful referral
• Qualifying period: Referred customer must complete 30 days of paid subscription
• Limit: Unlimited referrals per customer
• Disclosure: All referral emails automatically disclose the referrer's potential benefit (ASA compliant)
• Email basis: Legitimate interest under UK GDPR & PECR — one email per recipient max

⚠️ Admin Responsibilities

• Only modify referral discount amounts with 30 days written notice to active referrers
• Honour all earned but uncredited discounts if programme is terminated
• Investigate suspected fraud before withholding discounts
• Keep records of all referral emails sent for GDPR compliance

🔒 Data Protection (UK GDPR)

UK GDPR & PECR

• Data retention: Customer data retained for 30 days after cancellation then deleted
• Call recordings: Stored securely, accessible only to the relevant customer
• Right to erasure: Customers may request deletion of their data at any time — contact hello@airingdesk.com
• Data location: All data stored in UK servers
• ICO registration: Ensure ICO registration is kept up to date annually
• Breach notification: Must notify ICO within 72 hours of a data breach

❌ Cancellation Policy

Consumer Contracts Regs 2013

• Customers may cancel at any time via dashboard or by emailing hello@airingdesk.com
• Service remains active until end of current billing period
• No refund for current month unless service failure occurred
• Customer data retained for 30 days post-cancellation then permanently deleted
• Admin cancellation: When cancelling on behalf of a customer, always confirm via email and log the reason

Useful links: Terms of Service Privacy Policy ICO Website Citizens Advice

⚡ Quick Setup Timeline

1

Sign up

~2 minutes

2

Pick number + pay

~3 minutes

3

AI goes live

Instant ✅

4

Customise AI

~5 minutes

📋 Admin Manual Setup (for clients who call in)

Step 1 — Create account

Go to Admin → Customers → + Add Customer
Enter: Business name, email address, temporary password
Client will receive a welcome email automatically

Step 2 — Assign phone number

Go to Admin → Customers → [Client] → Manage
If client hasn't chosen a number: Use Twilio console to purchase a UK number
Then update the client's phone_number in the database via Admin panel
The number webhook is automatically set to: https://airingdesk.com/voice/incoming

Step 3 — Set AI prompt

Go to Admin → Customers → [Client] → Manage → AI Settings
Or ask the client to log in and go to AI Settings in their dashboard
Use the prompt template below as a starting point

Step 4 — Test the number

Call the client's number to verify AI answers correctly
Check Call Logs to confirm the call was recorded
Verify the client receives an email notification after the call

🤖 AI Prompt Templates

Click to copy

General Business

You are [AI Name], the professional AI receptionist for [Business Name]. Answer all calls warmly and professionally. Our business hours are [hours]. If callers need help, take their name, contact number and reason for calling and let them know someone will call back within [timeframe]. For urgent matters, transfer to [transfer number].

Dental / Medical Clinic

You are [AI Name], the receptionist for [Practice Name]. We are a [dental/medical] practice. For appointment bookings, take the patient's name, date of birth, contact number and preferred appointment time. For emergencies, transfer to [emergency number] immediately. Our opening hours are [hours]. We are located at [address].

Trades / Plumbing / Electrical

You are [AI Name], the receptionist for [Business Name]. We are [trade] specialists covering [area]. For new enquiries, take the caller's name, address, contact number and description of the job. For emergency callouts, take the same details and mark as urgent — the engineer will call back within [timeframe]. We cover [service area] and our typical response time is [timeframe].

Estate Agent / Property

You are [AI Name], the receptionist for [Agency Name]. We help people buy, sell and rent properties in [area]. For viewing requests, take the caller's name, contact number, the property they are interested in and preferred viewing times. For valuations, take their name, contact number and property address. Our office hours are [hours].

Security / CCTV

You are [AI Name], the receptionist for [Business Name]. We specialise in CCTV installation, alarm systems, access control and intercom systems. We offer a free security survey. For enquiries, take the caller's name, contact number, address and what type of security system they are interested in. For emergency alarm activations, transfer immediately to [number].

🔧 Troubleshooting

AI not answering calls? Check Twilio webhook URL is set to https://airingdesk.com/voice/incoming

AI giving wrong information? Update the AI prompt in Dashboard → AI Settings with more specific business details

Not receiving email notifications? Check spam folder. Enable notifications in Dashboard → Notifications

Call transfers not working? Add transfer numbers in Dashboard → AI Settings → Departments section

AI not understanding caller? Check call logs for transcript. If speech recognition failing, caller may need to speak more clearly or use a better phone signal

Incident Log Access

Control whether admin users can view the Incident Log

Allow Admins to view Incident Log

When enabled, admin users will see the Incident Log in their sidebar

Off

Current Admin Users

Super Admin can grant or restrict access per admin

Name	Email	Role	Customers	Provision Numbers	Edit AI	Subscriptions	Revenue	Invoices	Active	Actions
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Permission Reference

Customers

View all customer accounts, contact details, call history and account status

Provision Numbers

Search and assign Twilio phone numbers to customers on their behalf

Edit AI Settings

Modify customer AI prompts, AI name and department transfer numbers

Subscriptions

Change plans, extend subscriptions, toggle active status, cancel subscriptions

Revenue

View MRR, ARR and revenue breakdown by customer

Invoices

Generate, view and download branded PDF invoices for any customer

Personal Details

First name

Last name

Business name

Contact phone

Email address

Email cannot be changed. Contact support if needed.

Address

Address Type *

⚠️ Required for UK phone number provisioning. Must match your registered business address type.

Address line 1

Address line 2

City / Town

Postcode

Country

Region / County

Account Info

Customer ID —

Plan —

Member since —

AI Phone number —

Change Password

Current password

New password

Confirm new password

All systems operational

Pricing Status

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pricing_v—

Loading pricing data...

Last sync

No sync recorded yet

Speech-to-Text Provider

Switch the engine that transcribes inbound calls — takes effect instantly, no restart needed

This Month

Twilio cost —

Deepgram cost —

Saving with Deepgram —

— mins · — calls

Actual spend: — · Projected yearly: —

All Time

Twilio cost —

Deepgram cost —

Total saving —

— mins · — calls

Actual spend: — · Avg monthly: —

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Customer Phone Lines

Live status of all active customer numbers

Click refresh to load customer lines

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🔥 VERY HOT (61+)

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🟠 HOT (41-60)

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🟡 WARM (21-40)

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🔵 COLD (0-20)

🏭 Top Industry Interests

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📍 Top Location Interests

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🔥 Hot Leads — Worth Contacting

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⚡ Recent Lead Activity

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0 visitors online now

Last 5 minutes

🌍 Live Visitor Globe

Real-time visitors on airingdesk.com

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📍 Visitor Activity

Last 24 hours

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Today

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Hot Leads

Recent Visitors

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Today Unique

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Month Unique

🌍 Live Visitors

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🌐 Top Countries

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🏙️ Top Cities

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🔍 Traffic Sources

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📄 Top Pages Today

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📱 Devices

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🌐 Browsers

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🔐 Customer Dashboard Logins

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👥 Recent Visitors

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Action History

Action	Customer	Performed By	Details	Date & Time
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Reset your password

Check your email

SMS Logs

System Health

Lead Intelligence

Website Analytics

Incident Log

New Incident

SEO & Analytics

Audit Log